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Honest comparisonAI receptionist vs a live answering service
Traditional answering services employ real people, and people are good at things software is not. They also cost per call or per minute, and what comes back is usually a name and a number rather than the detail you need to price the work.
Both options above answer the phone. Nevamis also offers Lead Generation, by invitation, which finds businesses of the kind you want more of and leaves every one for you to decide. It also offers Quote Recovery for the quotes you already sent. Every answered call is in your portal with its summary and recording.
| On every call | Live answering service | Nevamis |
|---|---|---|
| Available at 2 AM | Usually, at a premium | Yes, at the same rate |
| Knows your service area and prices | A script they follow | Rules built with you |
| Takes the job down in full | Varies by operator | Included |
| Never on hold or queued | Depends on their volume | Answers in parallel |
| Handles genuine judgement calls | A person can | Escalates to you instead |
| Cost as volume grows | Per call or per minute | 1,400 minutes included on the AI Front Desk, then C$0.75 a minute, or a cap you choose |
The honest version
Where a person still wins.
A trained human handles the unexpected better than any AI, and some businesses need that on every call. Nevamis is built to know its limits: for anything outside the rules you approved, it takes a message rather than guessing. If most of your calls are genuinely unpredictable, hire the person. If most are the same twenty questions and a job to take down, this does that part without a queue, inside the minutes your plan includes.
Judge it yourself
Do not take our word for it. Call it.
The fastest way to know whether this is good enough for your customers is to be a customer. The demo line runs on the same voice and the same model your line would. It answers for Nevamis, so it can set up a call with us. On your line it takes the job and the time the caller wants, and you confirm the slot.
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