STRAIGHT ANSWERS
Questions owners actually ask.
Each answer is written to stand on its own. If it is not built, it says so.
How does Lead Generation work, and can I get it?
It is offered by invitation, under your own agreement, and the list is put together by hand. You tell us the kinds of business you want more of and where you work, and a person here reads public pages and builds the list, with the page each row came from. You decide every row, and nobody on it is contacted by us. Businesses only: it never looks for people at home.
What counts as a quiet quote?
A quote you sent that has gone past a threshold you set without an answer. You choose the threshold. When a quote you have recorded as a job crosses it, Nevamis spots it and prepares up to three follow-ups (the day it goes stale, four days on and eleven days on), each one sent only with your approval.
Who sends the Quote Recovery follow-up, and can it go out without me?
It goes with your name on the email, and only after your approval. Nothing is sent to your customers without your written go-ahead to email them, every message carries your business identity, and opt-outs are honoured. No outbound marketing campaigns are offered: Quote Recovery only follows up quotes you already wrote.
Does Quote Recovery need my CRM or quoting software?
No, and it does not connect to one. Nevamis does not connect to a CRM, an ads account or an automation tool. You record your quotes as jobs in your Nevamis portal so we can see them go quiet, and the follow-up and the reporting run from there.
Is Quote Recovery the same thing as the Quote-Chase Engine?
Yes. Quote Recovery is the capability; the Quote-Chase Engine is the add-on that sells it, bought on its own or beside the AI Front Desk, with its own Launch & Implementation fee to start and then a monthly. It is already included in The Works. Its figures are rendered on the pricing page from the published price list, and there is no minimum term on it.
Will Quote Recovery quote prices, negotiate or offer discounts?
No. It follows up a quote you already wrote. It does not answer customer questions, negotiate, change your prices or offer discounts, and it does not book or schedule anything. What you get back is which quotes came back to life and what they were worth.
Will callers know they are talking to an AI?
The moment anyone asks, yes, plainly and without hedging. It does not open the call by announcing itself, any more than a receptionist opens by explaining who employs them: it greets the caller in your business's name and gets on with the job. Dial the demo line and ask it directly.
Can it book directly into my calendar?
Not yet, and we will not pretend otherwise. The assistant takes the job, the address and the time the caller wants, then texts and emails it to you so you can confirm the slot. Calendar booking is not part of the service today.
What happens on an urgent call?
Nevamis captures the urgent details and alerts your team. We define together what counts as urgent for your business, and a call that meets it is flagged that way the moment it ends. Live transfer to a person is not part of the service.
Can I keep my current phone number?
Yes. Your number stays exactly as it is. Call forwarding sends calls to Nevamis always, after hours, or only when you miss the call. You can switch it off from your own phone at any time.
How long does setup take?
Days, not months. Discovery, build, written call scenarios run at the agent before a number is pointed at it, then your forwarding proven with a real call.
What does it cost?
Every plan is a Launch & Implementation fee to start, then a monthly, in Canadian dollars plus GST/HST, with no performance fee on the AI Front Desk or The Works. Each add-on is its own sale, bought on its own or beside a plan, each with its own Launch & Implementation fee and monthly, and all of them are included in The Works. The figures are published on the pricing page from one source. There is no minimum term: month to month from the first month, cancel any time from your own portal, service running to the end of the month you already paid for, and your price is locked for 12 months from signing.
What does the Launch & Implementation fee cover?
The build, priced in the open instead of hidden in the monthly. Before you go live your agent is configured around your hours, services, prices, service area and rules, your automations are enabled, a baseline of your business is taken, and the system is run against written call scenarios before a phone number is pointed at it. That is real work, it happens once, and the one-time fee is charged once, at the start, never again.
Can I try it before I commit?
There is no trial, paid or free. You start on a normal subscription with no minimum term: month to month from the first month, and you cancel it yourself from the portal at any time. The build takes days, so by the end of the first week you are judging your own call recordings rather than a promise.
How is customer information handled?
Call details are used to run your service: the lead record, your summaries, and the recording in your portal. Quote Recovery emails go only to your own customers, on your written go-ahead, with your name on them. See the privacy page for what this website itself collects. Businesses remain responsible for notices appropriate to their own jurisdiction and call-recording requirements.
What if it is not a fit?
You cancel it yourself from the portal whenever you want, with no notice period, and service runs to the end of the month you already paid for. There is no cancellation fee and nobody to talk into letting you go. There is no minimum term on anything: every plan and every automation, bought on its own or added later, is month to month from the first month.