Do the arithmetic
Use your own numbers, not an industry average.
The calculator on the home page asks for numbers you already know: how many calls you miss in a week, how many of those were real opportunities, what an average job is worth, and how often you close one. It starts from example figures, so replace them with your own. The formula is shown, and it assumes half of the calls that would have gone to voicemail are caught.
Where the calls go
Where the calls go, and what catches each one.
After hours
Evenings and weekends are when emergency work is decided. After-hours coverage catches it.
On the tools
You cannot answer mid-job. Overflow coverage picks up only when you do not.
Already on a call
A busy signal is a lost caller. Overflow coverage answers the next caller when you are already on the phone.
Nobody in the office
Full-time front line answers everything and flags the calls that genuinely need a person.
When you missed it anyway
Missed-Call Recovery texts a caller you missed, once, during business hours, with your business name on it and a working opt-out, on your written go-ahead. It hands over the moment they reply. On its own it is C$500 Launch & Implementation to start, then C$350 a month, plus applicable GST/HST.
Judge it yourself
Do not take our word for it. Call it.
The fastest way to know whether this is good enough for your customers is to be a customer. The demo line runs on the same voice and the same model your line would. It answers for Nevamis, so it can set up a call with us. On your line it takes the job and the time the caller wants, and you confirm the slot.
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